Refunds

Automatic refunds

If a report you bought can’t be generated or delivered, we refund you in full automatically — you don’t need to ask.

Factual errors in your chart: 7 days

Every chart is calculated in code, and we check our engines carefully — but if your report contains a factual error in the chart itself (for example a wrong pillar, star or hexagram for the details you entered), write to support@tianeon.com within 7 days of purchase from the email address you used. We will fix it and send you a corrected report, or refund you if you prefer.

Delivery problems

If the email never arrived or the report is incomplete, write to us and we’ll resend or regenerate it straight away.

Otherwise

Reports are digital content written for you and delivered immediately, so we don’t offer refunds for a change of mind or because a reading didn’t resonate — we hope you understand. At checkout you agree that delivery starts straight away, which (where the law gives you a right to withdraw) ends that right once the report has been delivered. None of this affects your statutory rights.

Duplicate purchases

You can’t be charged twice for the same report on the same chart with the same email — checkout sends you to the report you already have. If a duplicate slips through anyway, we refund it.

How refunds are paid

Refunds go back to your original payment method through our payment provider. They usually appear within 5–10 business days, depending on your bank.