Privacy

Who we are

TianEon (“we”) runs this website. For anything about your data, write to support@tianeon.com.

What we collect

• Birth details you enter — date, time (optional), birthplace or time zone, and optionally a nickname and the gender used to set the direction of the luck pillars. We need these to calculate your chart.
• Questions you ask — for I Ching and Plum Blossom readings, the question text and the casting.
• Your email address — when you buy a report (to deliver it) or sign in.
• Order details — product, amount, status and the payment provider’s reference. We never see or store your card details.
• A guest session cookie — so the charts you make before signing in stay yours and can be added to an account later.
• Technical logs — standard request logs (IP address, browser, time), kept briefly for security and to fix problems.

How we use it

• To calculate and show your charts and readings.
• To write the text of readings and reports (see “AI processing” below).
• To deliver reports by email and to handle payments, refunds and support.
• To keep the service secure, for example with bot protection.

We do not sell your data, use it for advertising, or build profiles about you.

AI processing (DeepSeek)

The words of readings and reports are written by an AI model from DeepSeek. To do that, we send the calculated facts of the chart — pillars, stars, hexagram lines, element balance — and, for question-based readings, the question you typed. We do not send your name, nickname or email address. DeepSeek processes this data on servers in the People’s Republic of China, under its own API terms.

If you would rather your question were not processed this way, leave the question blank: the hexagram is still cast and read.

Service providers

• Cloudflare — hosting, databases, file storage and the Turnstile bot check.
• DeepSeek — AI text generation (People’s Republic of China).
• Resend — sending email.
• Our payment provider — taking payments; it receives your payment details directly.

Place search runs on our own copy of GeoNames data — what you type there is not sent to anyone else.

How long we keep it

• Charts and readings linked to an account or an order: until you delete them or close your account.
• Charts made as a guest and never linked to an account or an order: deleted after 12 months.
• Order records: kept as long as accounting and tax rules require, with your email address removed if you delete your account.
• Technical logs: up to 30 days.

Your choices and rights

You can see, correct, download or delete your data. Signed-in users can delete charts, or the whole account, from the account page; anyone can write to support@tianeon.com and we will act within 30 days. Depending on where you live (for example the EU or UK under the GDPR, or California), you may have further rights, including the right to complain to your data protection authority.

Cookies

We use only the cookies the site needs to work: the guest session cookie, the sign-in session cookie, your language preference, and the cookies Cloudflare Turnstile sets for bot protection. Your choice of reveal animation and chart colours is kept in your own browser’s local storage. There are no advertising or cross-site tracking cookies.

Children

This service is not intended for anyone under 16.

Changes

If we change this policy we will update the date at the top, and highlight significant changes on the site.